- At Monalychee, we take pride in the craftsmanship of our handmade press-on nails. Each nail set is meticulously created by professional nail technicians and undergoes strict quality inspections to ensure product excellence and durability.
For any questions or concerns regarding your return, you can always reach out to us at support@monalychee.com.
Damages and Issues:
Upon receiving your order, please carefully inspect the items. If you notice any defects, damages, or if you receive the wrong item, please contact us immediately. We will assess the issue and work to make it right.
For verified quality problems, we are committed to offering appropriate solutions, including returns or exchanges within 7 days starting from the date you receive your item. Rest assured that all associated costs will be covered by us.
For a return to be accepted, the item must adhere to the following conditions:
- The item should remain in the same state as when it was initially received.
- It must be unused and include all accompanying toolkit items.
- The item needs to be in its original packaging.
- A receipt or proof of purchase will be required to process the return.
To initiate a return, please contact us at support@monalychee.com. Once your return is approved, we will provide you with a return shipping label and instructions on how and where to send the package. Please note that we cannot accept returns without prior authorization.
Non-Quality Issues:
Given the nature of handmade products, it is important to note that each item may have slight variations and individual handicraft flaws. Therefore, at this time, we are unable to provide returns or exchanges for non-quality issues, such as size discrepancies, color variations, or individual handicraft flaws.
Before making a purchase, we encourage you to carefully review the product images, descriptions, and size guidelines to ensure that your expectations align with the actual product.
Exceptions/Non-Returnable Items:
Please note that we are unable to refund items due to a change of mind or if you would like to request a different style. We apologize for any inconvenience this may cause.
Refunds:
Once we receive and inspect your return, we will notify you regarding the status of your refund. If your return is approved, the refund will be processed automatically to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
Important Notes:
Proper usage and maintenance are essential for the longevity and aesthetics of your handmade press-on nails. We regret to inform you that we are unable to offer returns, exchanges, or repairs for damages caused by improper usage or maintenance.
While we strive to ensure product quality and similarity, please understand that minor variations are inherent in handmade items and may be difficult to avoid. We appreciate your understanding and support of our products.
If you have any questions or require further assistance regarding our after-sales policy, please do not hesitate to contact our dedicated customer service team. We are here to serve you and ensure your satisfaction with your experience.
Thank you for choosing Monalychee, where handmade beauty meets exceptional artistry.